To Whom It May Concern, (See update at end)
I am writing to formally express my outrage regarding the abysmal experience I had during my stay at your property from May 15–18. Despite your claims of being under new ownership, the conditions I endured were unacceptable, and your repeated failures to follow through on promises only add insult to injury.
Upon arrival late on May 15, I spent nearly two hours making phone calls to get into my cabin, as the provided code didn’t work. Finally, someone arrived at 1 a.m. to unlock the door. What greeted me was a nightmare: dead bees everywhere, no blinds or shades on the windows, and an unclean comforter that clearly hadn’t been washed in ages.
I was told the cabin would have a full-size fridge and freezer, yet there was only a tiny mini-fridge that could barely hold anything. Your listing also promised working Wi-Fi and TV, but neither worked the entire time I was there, despite a staff member spending nearly an hour trying to fix it.
The conditions didn’t stop there. The fan made a noise like a jet engine, keeping me awake. I had to hang up sheets for privacy and to block the early morning sun because no shades were provided. The lazy river was closed for my entire stay due to mud, and two wakeboarding sessions I paid for were canceled due to weather, with promises of reimbursement that have still not been fulfilled.
Your staff and management were indifferent at best. When I spoke with your manager, he made endless excuses about being under new ownership and offered no meaningful solutions. The general attitude of the staff was dismissive and apathetic, despite the property being practically empty during my stay.
Your prices are absurdly inflated for the poor quality of your accommodations and services. Charging $175 a night for a cabin in such a state is highway robbery, and $4 for a can of beer is an insult to your guests.
This was supposed to be a getaway to enjoy wakeboarding and relaxation, yet it turned into a frustrating ordeal with empty promises and substandard conditions. Waco, Texas, and your establishment, in particular, have proven to be a complete joke.
I demand reimbursement for the two canceled wakeboarding sessions as promised and a partial refund for my stay due to the numerous issues I endured. If this matter is not addressed promptly, I will escalate my complaint through reviews on every major platform and consumer protection agencies.
Jordan, you never followed through and I gave you months to make it right.
UPDATE…..2/19/25. Jordan reached out individually and was very apologetic and explained to a T where they dropped the ball with zero excuses. They made it right as far as financially, they also made me feel as if the issues I brought up have been taken care of and they are all doing their best at Waco surf to bring the best product they have e to work with to their customers.
