We took a 6 hour drive to Waco, for our anniversary because we are huge fans of Fixer Upper. I am not one to complain at all, but I personally appreciate an honest review. Prior to coming here, a friend kindly said “Dinner there is a little over rated.” When I shared with her our experience after, she wasn’t surprised. This broke my heart because it was something I looked forward to the most—The Hotel 1928! The actual hotel is absolutely gorgeous! Watching Fixer Upper and then being in this place, was a dream. However, dinner at Bertie’s on the Rooftop was such a let down. We made reservations through the link online and that entire thing was a glitch. It told us our reservation was ready, 1 hour after we planned it. We got there earlier than our reservation, so we went to the rooftop to get a drink. The view was beautiful and the drinks were yummy! To get the drinks, was a different story. We sat at the bar, on the side of a woman for a while, until she turned and said “I’ve sat here twice and no one has even acknowledged me, offered me a menu, or looked up to say ‘hey! I’ll be right with you.’” We started talking and I learned she was from up North and staying at the hotel as well. She was very disappointed in the service overall, and that shocked me. About 30 minutes in, my husband finally walked to a man down the bar to ask for a menu. Well, after seeing us viewing the menu, the bartender finally acknowledged us and took our order. The kind woman actually bought our drinks for us, and they were delicious. We went into the resturant, Bertie’s, at our scheduled reservation (even though we didn’t get a text notification that our spot was ready). We were seated, but we weren’t offered anything… we weren’t acknowledged for 25 minutes. I started a timer and told my husband we’re leaving in 5 minutes if nothing changes. Finally, the manager (come to find out), came and offered us water and we asked to place our order. He kindly took it, and told us someone would be with us soon. Our waiter did finally arrive not long after our water did & he apologized for the wait. Fast forward, we did get an appetizer which was phenomenal (spinach and artichoke dip), and that sadly was all I ate. We decided to get chicken and a side of lobster Mac and cheese to split. We both are not picky eaters and we hadn’t eaten all day, since breakfast. By 8:30 pm, we were starving, but we couldn’t finish the food. The chicken had no flavor, and when flipped over, there was blood. The Mac and cheese was liquid and didn’t stick to the noodles. The lobster was pincher meat only, and it was chewy. This also was extremely bland. The waiter was kind and he offered us dessert on the house for our anniversary and to make up for the wait, but we were so ready to go. He did kindly cover the $14 appetizer, and that wasn’t expected. We were kind. We paid. We tipped and we left, just greatly disappointed in this experience. The photo of the table below is what we left on the table. What we ordered, but didn’t ..couldn’t eat. I woke up the next day with a migraine and we ate at Milo’s. We met our waitress, Julia. She was absolutely incredible! We had food in 15 minutes and it was some of the BEST food I’ve EVER eaten. Milo’s definitely made up for our experience the night before, at Bertie’s on the rooftop. I write this review to hopefully help someone not make the same mistake we did. Maybe it’ll make them reevaluate and make changes, because this hotel has so much beauty. Their food service should match it.
